Faculty/Staff Guide for Assisting Students

Examples of Concerning Behavior and Response Guide

Recognize the Problem and Know What to Do

  • Tardiness or excessive absences
  • Repetitive excuses
  • Recurrence of addressed concerns
  • Classroom disruption
  • Disclosure of sexual assault or harassment
  • Sudden or extreme changes in behavior
  • Threatening behavior
  • Disclosure of suicidal thoughts
  • Talk to the student in private. Communicate care for the student's well being and seek support and referral from appropriate Student Affairs' Offices including Counseling Services, Dean of Student's Office, Academic Advising, and Student of Concern (SOC) Team. The SOC team meets weekly and assists students with support, intervention and advocacy in times of need or crisis. Completing an Academic Progress Report is also an important step to sharing academic concerns regarding a student.

Crisis Situations

If a student exhibits behaviors that you feel indicate IMMEDIATE DANGER TO SELF OR OTHERS, CALL 911.

For URGENT but NON-CRISIS situations, walk with the student to Counseling Services in Tower 2150, call Counseling Services at (218)723-6085, or call the Dean of Students at (218)723-6029. 

After hours resources (4:30 pm-8:00 am, weekends, and holidays) include regional, statewide and national support:

  • Birch Tree Center Crisis Line  218-623-1800- 24 hour regional crisis phone line for support, information and problem solving in the Duluth/Arrowhead area 
  • Crisis Text Line  Text MN to 741741- statewide text based help with relationship concerns, general mental health, and suicidal thoughts
  • National Suicide Prevention Crisis line 1-800-273-8255 (TALK)- free and confidential support for people in distress
  • Veterans Crisis Line  1-800-273-8255 or  Text to 838255 - free support 24/7 and serves all veterans, their family members and friends

Consultation Services and Training with Staff and Faculty

The Student Center for Health and Well-Being encourages faculty and staff to utilize the resources of Counseling Services. This may include:

  • Presentations to student groups and classes.

  • Consultation regarding a specific student.

  • Crisis intervention.

  • Information and data regarding health and mental health issues.

  • Identifying resources in the community.

  • Invitations for staff and faculty to attend in-service training in eating disorders, depression, suicide awareness, and other areas.

  • Training available in Question, Persuade, Refer (QPR)  Suicide Prevention Program

  • Training available in Mental Health First Aid 

Important contact information:

Dean of Students: Megan Perry Spears (218)723-6085, mperryspears@css.edu

Director of Student Center for Health and Well-Being/Counseling Services:  Teresa Guerrero, LICSW, (218)723-6085, tguerrero@css.edu