Service Expectations

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Subscribing colleges should expect the following from the ATHENS Educational Subscription Service:

• 24x7 access to ATHENS system and St. Scholastica created forms, etc.
• Ability to create and use college-specific documentation and procedures for working with the ATHENS system
• Telephone support for system related problems and user access
• Implementation advise and/or documentation and guidance for:
  • ATHENS usage (basic package)
  • Pedagogical / curriculum integration (extended offering)
  • Specialized forms or templates (extended offering)
  • Case development (extended offering)
• Environment set up:
  • Orgs
  • Positions
• Timely set up of new users
• Authorization to use and personalize the user documentation

The College of St. Scholastica expects our subscribing colleges to provide the following:

• A faculty lead to
  • Provide direct communication with The College of St. Scholastica project team
  • Organize the structure necessary to implement ATHENS at their college
  • Drive/lead the implementation plan for their college
• A faculty member for each program within the subscribing college
  • This requirement may change based on the size of each program
• Available IT resources with the following skills:
  • Networking
  • PC
• Willingness and ability to make an annual commitment to the project
• Commitment to meeting, or exceeding, the minimum technical requirements:
  • High speed internet connection for all participating faculty and students
  • Minimum PC prerequisites
• Willingness and ability to adhere to a communication process for keeping us current on number of users as well as outstanding issues